Last updated: 5 July 2026 · Version 2.2
1.1 Agreement. These Terms of Service (“Terms”) govern access to and use of the MySafeOps platform, website, applications, APIs, documentation, templates, and related services (together, the “Service”) at mysafeops.com and associated domains.
1.2 Acceptance. By creating an account, clicking “I agree”, subscribing, inviting Users, or using the Service, you agree to these Terms for yourself and the organisation you represent (“Customer”, “you”, “your”). If you do not agree, do not use the Service.
1.3 Authority. You represent and warrant that you are at least 18, have authority to bind the Customer, and are contracting in a business capacity (trade, profession, or employment on behalf of a business).
1.4 Non-consumer use. The Service is for business and professional use only. You confirm you are not a consumer using the Service for personal, household, or non-business purposes. To the maximum extent permitted by law, consumer rights and remedies that might otherwise apply are excluded.
1.5 Precedence. A separate signed agreement (enterprise order form, MSA, or signed DPA) prevails over these Terms to the extent of conflict.
1.6 Definitions. “User” = anyone accessing the Service under your account. “Customer Data” = data, documents, images, metadata, and content you or Users submit or generate. “Documentation” = published help, security, and product materials. “Outputs” = PDFs, exports, previews, suggestions, gates, scores, maps, reports, and similar results from the Service.
1.7 Operator — sole trader. The Operator is the individual sole trader trading as MySafeOps, providing the Service from the United Kingdom. Trading name, business address, and VAT details (if applicable) are shown on invoices or available on request at privacy@mysafeops.com. References to “we”, “us”, or “our” mean the Operator. References to indemnified persons in clause 15 include the Operator in their capacity as sole trader and, where permitted by law, as an individual.
1.8 No partnership. Nothing creates a partnership, joint venture, agency, fiduciary relationship, employment relationship, or franchise between you and the Operator.
2.1 Scope. The Service is software for creating, storing, organising, exporting, and sharing construction and workplace safety-related records (RAMS, method statements, permits, inspections, registers, surveys, briefings, incidents, geo-tagged evidence, and related documentation).
2.2 Changes. We may modify, add, or remove features at any time without liability. No feature, integration, uptime, support response time, or outcome is guaranteed unless expressly agreed in a signed enterprise document.
2.3 Your environment. Offline, sync, export, notifications, and portals depend on your devices, browser, network, and configuration. You must verify Outputs before site use, client submission, insurance, tenders, or regulatory use.
2.4 Availability. The Service may be unavailable during maintenance, upgrades, incidents, or third-party failure. No minimum uptime or recovery time is promised unless a signed SLA says otherwise.
2.5 Not official filings. Records in the Service are administrative aids only — not HSE filings, court documents, certified copies, or regulator submissions unless you independently file them correctly.
2.6 No duty of care on site. The Operator does not attend your sites, supervise your work, approve your methods, or monitor your compliance. The Service is a tool you choose to use at your own risk in your business.
3.1 Excluded advice. The Service does not provide and must not be relied on as: H&S or occupational health advice; legal advice; engineering, structural, geotechnical, utility, asbestos, or survey advice; insurance or fitness-for-purpose certification; or a guarantee of compliance with CDM 2015, HASAWA 1974, RIDDOR, COSHH, PUWER, LOLER, PAS 128, ISO standards, client specs, building regulations, or any law, code, or contract.
3.2 Generic content only. Templates, checklists, gates, reminders, banners, playbooks, hazard libraries, sector packs, F10 indicators, completeness scores, and suggested controls are generic tooling — possibly incomplete, outdated, or wrong for your site.
3.3 Competent persons. Safety-critical documents and permits must be reviewed and approved by competent persons under your procedures before work starts. Checkboxes, stamps, signatures, or status labels in the Service do not prove competence or safe execution.
3.4 No CDM roles. We are not a duty holder, principal designer, principal contractor, employer, client, or survey controller under CDM or any regime.
3.5 Statutory duties remain yours. F10 notification, RIDDOR reporting, insurance claims, client reporting, and all regulator contact are your responsibility. Prompts in the Service are not filings.
3.6 No third-party reliance. Clients, PCs, insurers, HSE, workers, subcontractors, and others must not treat Service access, links, or PDFs as the Operator’s endorsement of your compliance or safety performance.
3.7 Insurance and tenders. Use of the Service does not imply you will pass client audits, insurer reviews, tender requirements, or accreditation schemes. You must satisfy those independently.
4.1 Probabilistic outputs. Automation, gates, SIMOPS logic, reminders, and AI features may produce errors, omissions, unsafe suggestions, or false positives/negatives.
4.2 Human review required. You must independently review, edit, approve, and own all Outputs before use.
4.3 No guarantee of detection. We do not warrant that gates detect all defects, that reminders are delivered or read, or that conflict checks cover all real-world interactions.
4.4 AI risks. AI outputs may be wrong or fabricated. Do not input special-category or offence data without lawful basis and risk assessment.
4.5 Maps, survey, weather. Geo data, DXF/CAD, weather, and postcode tools are convenience features without accuracy warranty. Verify before excavation, utility work, or setting-out.
4.6 Signatures. In-product signatures and review stamps are operational records only — not verified eIDAS signatures unless you implement that process yourself. We do not verify identity or professional registration.
You are solely responsible for:
You represent and warrant on each use of the Service that:
Breach of these warranties is a material breach entitling us to suspend or terminate immediately.
7.1 Trial. Evaluation may be time-limited. After trial without payment, read-only or restricted mode may apply.
7.2 Paid plans. Billed in advance via Stripe or another provider. GBP prices exclusive of VAT/taxes you owe. Valid payment details are your responsibility.
7.3 Renewal. Auto-renewal until cancelled. Access until period end unless suspended under these Terms.
7.4 No refunds. Fees non-refundable except where required by law or agreed in writing. No refund for partial periods, unused capacity, or early exit.
7.5 Price review. Published list prices may be reviewed once per year — increases capped at 10% from next renewal after 30 days’ notice. No mid-term repricing. Custom deals follow order forms.
7.6 Limits. Worker, project, storage, and feature limits per plan. Fair-use anti-abuse limits may apply.
7.7 Discounts. Complimentary or beta access may be withdrawn anytime.
7.8 Non-payment. Failed payment may lead to read-only mode, suspension, or termination. You remain liable for accrued fees and permitted collection/chargeback costs.
7.9 Chargebacks. Contact us before disputing charges with your bank. Unfounded chargebacks may cause immediate termination.
7.10 Set-off. We may set off amounts you owe against credits only where permitted by law.
9.1 Your data. You retain rights in Customer Data. We do not claim ownership of your documents.
9.2 Licence to us. Worldwide, non-exclusive, royalty-free licence to host, process, back up, and use technical logs to operate, secure, improve, and enforce these Terms.
9.3 Our IP. We own the Service, software, branding, template compilations, libraries, and Documentation. No rights except limited use during active subscription/trial.
9.4 Feedback. Usable without restriction or payment.
9.5 Restrictions. No reverse engineering, scraping, reselling, white-labelling, or competitive cloning except where law prohibits restriction.
9.6 Aggregated data. We may use de-identified/aggregated usage data for analytics and improvement.
You must not: use unlawfully; attack or overload the Service; access others’ data; falsify approvals or compliance status; mislead clients/regulators/insurers; process data without rights; scrape abusively; resell access; use in life-critical systems without written agreement; upload infringing or unlawful content; or bypass billing/trial controls.
Integrations (Supabase, Cloudflare, Stripe, maps, weather, email, etc.) are third-party governed. We are not liable for their outages, accuracy, pricing, or practices. Subprocessor information is in our Data processing overview. Our subprocessors liability is limited as in clauses 15–16.
Beta, preview, QA, and test features are as-is, may change without notice, and must not be relied on for production safety-critical work without independent verification.
13.1 Each party complies with applicable data protection law. See Privacy policy and DPA overview. Signed DPA on request at privacy@mysafeops.com.
13.2 You are controller for worker/site data you enter; provide privacy notices and honour subject rights.
13.3 Mutual confidentiality except as required by law or to professional advisers.
13.4 Breach notification. Processor breach notice without undue delay, subject to clauses 15–16 liability limits.
13.5 Transfers. Data may be processed in UK, EEA, or provider locations with appropriate safeguards.
To the fullest extent permitted by law, the Service and Documentation are “as is” and “as available”. We disclaim all warranties — express, implied, statutory, or otherwise — including satisfactory quality, fitness for purpose, accuracy, quiet enjoyment, and non-infringement.
We do not warrant uninterrupted, secure, error-free, or virus-free operation, or timely defect correction.
14.1 Exclusive remedy. Your sole remedy for dissatisfaction is to stop using the Service and cancel per clause 7. No other remedies except as clause 7.4 allows.
14.2 No reliance. You have not relied on any oral or written statement not recorded in these Terms, a signed order form, or signed DPA.
15.1 Customer indemnity. You will defend, indemnify, and hold harmless the Operator and indemnified persons from all claims, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees on a solicitor–client basis) arising from or related to:
15.2 Procedure. We may notify you of a claim; you will assume defence with counsel acceptable to us. We may participate at your expense. No settlement without our consent if it imposes obligations on us or admits our fault.
15.3 Continuing. Indemnity survives termination and applies to the maximum extent permitted by law.
15.4 Operator misconduct carve-out. Indemnity does not apply to the extent a court finally determines a claim was caused solely by the Operator’s deliberate fraud or wilful misconduct (not negligence).
16.1 Non-excludable liability. Nothing excludes liability for: (a) death or personal injury caused by the Operator’s negligence; (b) fraud or fraudulent misrepresentation by the Operator; or (c) any liability that cannot be limited under the laws of England and Wales.
16.2 Excluded losses. Subject to 16.1, the Operator shall not be liable for:
16.3 Aggregate cap. Subject to 16.1–16.2, total aggregate liability of the Operator for all claims arising from or relating to the Service or these Terms (contract, tort including negligence, breach of statutory duty, misrepresentation, or otherwise) is limited to the greater of:
16.4 Per-claim cap. Each single claim or series of connected claims is subject to the same cap in 16.3 — not multiplied per head of claim or per User.
16.5 Risk allocation. You agree fees reflect these limits and that the Operator would not supply the Service without them. This applies whether claims are brought against the Operator as sole trader, individually, or otherwise.
16.6 Time bar. No claim unless proceedings issued (or alternative dispute resolution commenced per clause 17) within 12 months after you knew or ought to have known of the facts, except where law prohibits.
16.7 Mitigation. You must take reasonable steps to mitigate any alleged loss.
16.8 Vicarious liability. The Operator is not vicariously liable for your Users, your subcontractors, or your site activities.
17.1 Notice. Before starting court proceedings (except urgent injunctive relief), the claiming party must email a detailed notice to privacy@mysafeops.com with subject “Legal claim” describing the claim, alleged facts, and relief sought.
17.2 Negotiation. The parties will attempt good-faith resolution for 30 days after notice before issuing proceedings, unless limitation would expire.
17.3 Costs. If you bring a claim unsuccessfully, you may be liable for our reasonable costs where permitted by law.
17.4 No class actions. To the extent permitted, claims must be brought individually — not as a representative or class action.
No liability for delay or failure due to events beyond reasonable control (outages, cyberattack, war, sanctions, pandemic, natural disaster, government action). Mitigation efforts will be reasonable. Either party may terminate paid subscriptions after 60 days of force majeure affecting core Service delivery.
19.1 We may suspend or terminate immediately for breach, non-payment, security/legal risk, misuse of beta/test in production, or legal requirement.
19.2 You may stop using the Service anytime; no refund for unused paid period except as law requires.
19.3 Survival of IP, confidentiality, indemnity, limitation, governing law, and dispute clauses.
19.4 Export your data before exit; deletion per clause 8 thereafter.
20.1 Service — any time. 20.2 Terms — material changes with at least 14 days’ notice where practicable; continued use = acceptance; disagree = stop and export before effective date.
Trading identity and business address for the sole trader operating as MySafeOps are available on request at privacy@mysafeops.com for contracts, invoices, and regulatory correspondence.
Related: Privacy policy · Data processing · Cookies · Accessibility · Security & trust